Legal

This promotion is available to new or existing customers of Seeek. Existing customers will need a new FREE eSIM in order to take advantage of this promotion. Click here to order a eSIM. 

We will send you a notification by SMS: i) when you have used 80% of your data allowance and; ii) when you have used 100% of your data allowance or when you have no credit remaining on your account.

By registering to receive 3GB free data each month you also agree to us informing you about more great offers from Seeek or sending you offers from carefully selected third parties. We are an ad powered network and you must opt-in to receive these messages to continue using Seeek. You may opt-out at any time by simply closing your account.

This offer is limited to a maximum of 4 FREE eSIMS per household (based on the address, IP and other factors determined by us at our descretion or provided at the time of registration). You are limited to one type of eSIM per user account. 

You can use a 'Travel Pass' which is a seperately downloaded eSIM profile which will provide you with an additional 1GB of free data in a rolling 30 day period to get online in any one of our additional offered regions, after which you can either purchase an add-on or just use credit in order to get online at no extra cost. Calls and texts are still free wherever you are or the person you are contacting if available as part of your plan. Unfortunately, we do not currently support connectivity outside our currently available coverage area, and you will not be charged or connected if you attempt to use your eSIM when outside our coverage area.

Once you sign up for Seeek, you immediately join the waiting list for your free Nada eSIM. Once your place is available, you will receive your eSIM via email notificiation and your customer dashboard. Failure to install or undertake any actionable events or activities (explained below) within 7 days of order confirmation will result in a revocation of your free data bundle. You can re-apply for the bundle to be added by contacting support at hello@seeek.co and your request shall it be approved at our discretion, will be actioned within 24 hours. You will continue to have access to your eSIM until if and when the following clause(s) is triggered;

Seeek reserves the right to terminate and disconnect the Free eSIM in the event you have not activated an add-on on your account or undertaken any actionable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other services for which an action is made) using any credit or allowance on your account within the preceding 3 month period.

Seeek reserves the right to withdraw or amend the offer of 3GB free data each month at any time.

If you choose not to register, install or activate your Free eSIM, you won’t be able to take advantage of the 3GB free data per month.

We currently do not allow device switching within the first 30 days of service to prevent fraud and abuse of the network, after the initial 30 day period we will be happy to issue a new sim for you. Thanks for your understanding.

Use of your Free SIM is also subject to Seeek's terms and conditions for use of the Seeek network and our partners networks (“terms of service”). To the extent that there is any conflict or inconsistency between these Terms and the provisions of the terms of service, these Terms shall prevail.

Our Skip the Queue service is an optional paid feature that allows users to bypass the standard waiting time and gain faster access to the free Nada eSIM. It is important to note that the Skip the Queue service is entirely independent of the Nada eSIM itself. Paying for this service only expedites and guarantees the process of obtaining the eSIM; it does not alter the functionality or quality of the eSIM service.

As the Nada eSIM is a free service, any payments made for the Skip the Queue feature are solely for the purpose of expediting access and do not represent a payment for the eSIM itself. Therefore, refunds will not be issued for issues, complaints, or any other negative experiences related to the Nada eSIM. Users who encounter difficulties or are dissatisfied with the Nada eSIM service are entitled to discontinue its use at any time, without any financial repercussions, as it is a free service.

In the event of any issues, complaints, or dissatisfaction with the Nada eSIM service, users will not be eligible for a refund for payments made for the Skip the Queue feature. It is important to understand that the payment made for the Skip the Queue service is solely for the purpose of faster access and does not guarantee the performance or quality of the Nada eSIM itself.

Users should understand that by paying for the Skip the Queue service, they are expediting their access to the free Nada eSIM but are not purchasing the eSIM itself. Therefore, any issues encountered with the Nada eSIM do not result in a financial loss for the user, as they have only paid for expedited access.

Users who wish to discontinue the use of the Nada eSIM service due to issues, complaints, or dissatisfaction are free to do so at any time without incurring any charges. Cancellation of the Skip the Queue service does not entitle the user to a refund, as the payment was made for expedited access only. Seeek reserves the right to withdraw the Skip the Queue service at anytime for any reason.

We aim to have your onboarded within 24 hours however during busy periods this may increase to a maximum wait time of 72 hours and possibly longer. By purchasing Skip The Queue, your eSIM will immediately begin processing by our system, immediately executing a non-refundable process as regardless of wait time, Seeek has incurred irretrievable costs to issue your Nada eSIM ahead of those on the waitlist.

We may collect personal information, including but not limited to your name, contact details, address, and payment information, when you sign up for our services or interact with our website.

We use your information to provide and maintain our mobile phone network services.

We may share your information with third-party partners for service provision and improvement.

You have the right to opt-out of receiving promotional communications from us.

We implement security measures to protect your information from unauthorized access and ensure its confidentiality.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

We use cookies and similar technologies to enhance your experience and collect information about your usage patterns.

We may update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes.

For any questions, concerns, or requests related to your privacy, please contact us at hello@seeek.co.