Our Terms of Service

Last Modified: July 25, 2024


Governing law

English law applies to these terms and disputes MUST be settled in English courts. By activating your SIM you are agreeing to these terms.

We suggest you also read our Privacy Policy.

Contact us

Through the Seeek Contact Form

Email: hello@seeek.co

Phone: One day, we’re not there yet.

Or by post: Seeek, 38 Collingwood Street, Newcastle Upon Tyne, NE1 1JF.

Network coverage

We will do our best to ensure uninterrupted use of data, calls and texts, but please know there may be times when outages are out of our control or required for maintenance on one of our partner networks. If this happens, we’ll try and keep your SIM from using the affected network and keep you updated via the website if it’s available.

Your service is subject to network coverage. There are some parts of the UK, the EU and the rest of the world where our coverage does not reach meaning you will be unable to use data, make/receive calls or send/receive texts.

Using your plan abroad

Data, voice and text if available on your plan is available in any of our covered regions.

When using your phone outside your home region, you must install a travel pass to retain international coverage.

Using your plan abroad

Data, voice and text if available on your plan is available in any of our covered regions.

Using your plan abroad

Data, voice and text if available on your plan is available in any of our covered regions.

When using your phone outside your home region, you must install a travel pass to retain international coverage.

Using your eSIM/SIM

Adult content is enabled by default. You can't currently block this but we do have this in the pipeline.

We may block your account if:

  1. We are legally required to do so
  2. There’s an emergency for your security.
  3. We suspect any form of abuse of the network.
Limitation of liability

There is no limit to our liability if someone dies, is injured due to our negligence or any other liability we’re not excluded from under applicable law.

In all other circumstances we’re not liable for loss of income, business or profits, or for loss or corruption of data in connection with the use of our service. But please know we’ll do all we can to avoid this scenario.

Limitation of liability

Tell us immediately if anyone makes or threatens to make a legal claim against you regarding your use of the Seeek network. For the quickest response please contact us via email at support@seeek.co.

If your eSIM or physical SIM card is lost, damaged, corrupted or stolen;

Contact us as soon as possible; you will be responsible for any add-ons or purchases made until you have contacted us.

We’ll post or regenerate a new SIM immediately once we’ve verified your identity.

If we suspect fraud (such as claiming multiple damaged eSIMs with data usage) we reserve the right to close your account and bar you from our service indefinitely.

Closing your account

We may close your account or disable your SIM if we believe you’ve:

Broken the terms of this agreement.

Used the service in a way that’s inconsistent with normal use.

Used the network in an illegal way.

Given us false information.

Been abusive to anyone at Seeek or a member of our community.

Not used the SIM in a meaningful way in the preceding 3 months (such as using data or never installing the SIM in the first place).

Closing your account means your SIM will no longer be usable.

If you have a voice and text plan you can transfer your phone number to a new SIM from another provider with your Porting Authorisation Code (PAC). Message us and we’ll send this to you.

How to make a complaint

Contact us via our contact from or email and we’ll try our best to solve the issue.

If you’re still unhappy we suggest you refer your complaint to the Ombudsman. Details on making a complaint can be found here.

Alternatively you could submit a complaint through the European Commission’s Online Dispute Resolution website. The European Commission will refer your complaint to a dispute resolution body that’s been approved by the UK government for review. Details here. For US and other 'international' customers, for legal reasons, we are a UK company registered in England and Wales and all complaints must be handled through UK processes. You waive your rights to proceed with domestic litigation or complaint and will pursue any complaint or claim under UK jurisdiction.

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