Skip The Queue Terms of Service
Last Modified: July 25, 2024
Overview
Thank you for choosing our Skip the Queue service for expedited access to the free Nada eSIM. We aim to provide a seamless experience for our users and ensure that you receive your Nada eSIM promptly. Please read the following refund policy carefully to understand your rights and responsibilities regarding the use of our service.
What is Skip The Queue?
Our Skip the Queue service is an optional paid feature that allows users to bypass the standard waiting time and gain faster access to the free Nada eSIM. It is important to note that the Skip the Queue service is entirely independent of the Nada eSIM itself. Paying for this service only expedites and guarantees the process of obtaining the eSIM; it does not alter the functionality or quality of the eSIM service.
Refund eligibility
As the Nada eSIM is a free service, any payments made for the Skip the Queue feature are solely for the purpose of expediting access and do not represent a payment for the eSIM itself. Therefore, refunds will not be issued for issues, complaints, or any other negative experiences related to the Nada eSIM. Users who encounter difficulties or are dissatisfied with the Nada eSIM service are entitled to discontinue its use at any time, without any financial repercussions, as it is a free service.
No refund for Nada issues
In the event of any issues, complaints, or dissatisfaction with the Nada eSIM service, users will not be eligible for a refund for payments made for the Skip the Queue feature. It is important to understand that the payment made for the Skip the Queue service is solely for the purpose of faster access and does not guarantee the performance or quality of the Nada eSIM itself.
Loss prevention
Users should understand that by paying for the Skip the Queue service, they are expediting their access to the free Nada eSIM but are not purchasing the eSIM itself. Therefore, any issues encountered with the Nada eSIM do not result in a financial loss for the user, as they have only paid for expedited access.
Cancellation and discontinuation
Users who wish to discontinue the use of the Nada eSIM service due to issues, complaints, or dissatisfaction are free to do so at any time without incurring any charges. Cancellation of the Skip the Queue service does not entitle the user to a refund, as the payment was made for expedited access only. Seeek reserves the right to withdraw the Skip the Queue service at anytime for any reason.
Processing time
We aim to have your onboarded within 24 hours however during busy periods this may increase to a maximum wait time of 72 hours and possibly longer. By purchasing Skip The Queue, your eSIM will immediately begin processing by our system, immediately executing a non-refundable process as regardless of wait time, Seeek has incurred irretrievable costs to issue your Nada eSIM ahead of those on the waitlist.